In early 2020, the world was hit with the devastating news of a novel coronavirus disease (COVID-19) that caused a pandemic. During the COVID-19 Public Health Emergency (PHE), healthcare organizations had to grapple with the challenge of providing care to a socially distanced society in an attempt to reduce the transmission of disease, preserve the limited personal protective equipment (PPE) available, and minimize exposure to patients, providers, and the community. The PHE provided an opportunity for telehealth services to gain traction as previous restrictions on providing telehealth services were lifted to reduce barriers to healthcare access. The healthcare sector looked to telehealth technical platforms to continue to delivery of care to the community under a lockdown. Telehealth refers to the entire spectrum of activities used to deliver care at a distance without direct physical contact with the patient. Telehealth was effective in care delivery in various non-emergent medical